{"id":10612,"date":"2026-05-14T19:46:39","date_gmt":"2026-05-14T22:46:39","guid":{"rendered":"https:\/\/oexpressobr.com.br\/?p=10612"},"modified":"2026-05-14T19:46:40","modified_gmt":"2026-05-14T22:46:40","slug":"prefeitura-de-maringa-e-procon-alertam-para-instabilidade-no-call-center-devido-a-melhorias-no-sistema","status":"publish","type":"post","link":"https:\/\/oexpressobr.com.br\/?p=10612","title":{"rendered":"Prefeitura de Maring\u00e1 e Procon alertam para instabilidade no call center devido a melhorias no sistema"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><br>O Procon de Maring\u00e1 e a Prefeitura Municipal comunicaram, nesta semana, que o servi\u00e7o de atendimento via call center do \u00f3rg\u00e3o de defesa do consumidor poder\u00e1 apresentar instabilidades t\u00e9cnicas. A previs\u00e3o \u00e9 que o canal de voz funcione de forma irregular at\u00e9 a pr\u00f3xima semana, per\u00edodo necess\u00e1rio para que a empresa respons\u00e1vel finalize melhorias na infraestrutura do sistema.<br>As atualiza\u00e7\u00f5es visam otimizar a capacidade de resposta e a estabilidade das chamadas a longo prazo, garantindo um suporte mais eficiente ao cidad\u00e3o. No entanto, enquanto os ajustes t\u00e9cnicos s\u00e3o realizados, os consumidores que necessitarem de orienta\u00e7\u00f5es ou precisarem registrar reclama\u00e7\u00f5es devem ficar atentos \u00e0s alternativas de atendimento.<br><strong>Alternativas de Atendimento<\/strong><br>Para garantir que a popula\u00e7\u00e3o n\u00e3o fique desassistida, o Procon refor\u00e7a que o <strong>atendimento presencial segue operando normalmente<\/strong>, sem qualquer interrup\u00e7\u00e3o. A sede est\u00e1 localizada em um ponto estrat\u00e9gico da cidade:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Endere\u00e7o:<\/strong> Avenida Advogado Hor\u00e1cio Raccanello Filho, 5645, Centro.<\/li>\n\n\n\n<li><strong>Hor\u00e1rio de Funcionamento:<\/strong> De segunda a sexta-feira, das 8h \u00e0s 17h.<br>Al\u00e9m da sede fixa, o Procon Maring\u00e1 mant\u00e9m outras frentes de atua\u00e7\u00e3o neste per\u00edodo. Recentemente, o \u00f3rg\u00e3o destacou sua presen\u00e7a na <strong>Expoing\u00e1 2026<\/strong>, com um estande para orienta\u00e7\u00f5es diretas ao p\u00fablico e consulta de CPF, funcionando diariamente das 14h \u00e0s 22h no Parque de Exposi\u00e7\u00f5es.<br>Outros canais, como o atendimento via formul\u00e1rio oficial no site da Prefeitura e o e-mail (procon@maringa.pr.gov.br), continuam como op\u00e7\u00f5es para quem n\u00e3o pode comparecer presencialmente. A gest\u00e3o municipal reitera que a medida \u00e9 tempor\u00e1ria e fundamental para a moderniza\u00e7\u00e3o dos servi\u00e7os p\u00fablicos oferecidos aos maringaenses.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>O Procon de Maring\u00e1 e a Prefeitura Municipal comunicaram, nesta semana, que o servi\u00e7o de atendimento via call center do \u00f3rg\u00e3o de defesa do consumidor 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